Privacy Policy

Last Updated: December 28, 2025

Memberro ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclosure, and safeguard your information when you use our mobile application and website (collectively, the "Service").

1. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected when you use the Service.

1.1 Information You Provide

  • Account Information: When you register, we collect your name, email address, phone number, and business details.
  • Client Data: You may input information about your clients (names, contact details, appointment history) into the Service. You act as the controller of this data, and we act as the processor.
  • Service Details: Information about your services, pricing, and duration.

1.2 Information from Third Parties (Google Integration)

If you elect to connect your Google account with the Service, we will access, process, and store your Google user data as follows:

  • Google Contacts Integration:
    • Search & Import: We utilize the Google People API to enable you to search for and select contacts from your Google account.
    • Storage of Imported Data: For contacts you explicitly choose to import, we save the following data to our servers: Name, Phone Numbers, and Email Addresses. This allows us to create and manage client profiles within the Service.
    • Export: Contacts you select or manage within the Service are exported to your Google Contacts via the Google API upon your instruction.
  • Google Calendar Integration:
    • Import to Service: The Service imports your Google Calendars and their events to our servers to determine availability and prevent scheduling conflicts.
    • Export to Google Calendar: The Service creates a new dedicated calendar named "Memberro" in your Google Calendar account. All appointments (Appointments) created within the Service are exported to this specific calendar.

Google User Data Policy: Memberro's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

2. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual Necessity: To provide the Service to you according to our Terms of Use.
  • Consent: When you give us explicit permission (e.g., specific marketing communications).
  • Legitimate Interests: For improving our services, security, and fraud prevention, unless overridden by your rights.
  • Legal Obligation: To comply with legal requirements.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, maintain, and improve the Service.
  • To process transactions and manage your schedule.
  • To send automated notifications (SMS/Email) to you and your clients regarding appointments (reminders, confirmations).
  • To generate your personal booking website.
  • To respond to your comments and customer support requests.

4. Sharing of Information

We do not sell your personal data. We may share information:

  • With Your Clients: Your booking website displays your availability and service details to potential clients.
  • With Service Providers: We use third-party vendors for hosting, email delivery, and analytics (e.g., cloud infrastructure providers).
  • Legal Requirements: If required by law or to protect our rights.
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

  • Essential Cookies: Necessary for the operation of the Service (e.g., authentication).
  • Analytics Cookies: Help us understand how the Service is being used.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

6. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

7. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. By using the Service, you consent to this transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.
  • Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.

You may contact us to exercise these rights.

10. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

info@memberro.com

Memberro
Scheduling & booking software for professionals